Appointments, Cancellation and Refund | Medcare

• Book through the website form, by calling +91 60031 21297, or by WhatsApp on +91 98642 66191
• A website request is confirmed only when the clinic calls or messages you
• We aim to confirm within 30 to 60 minutes during clinic hours. Requests sent after closing are confirmed the next morning.
• Clinic hours: Monday to Saturday 9 am to 8:30 pm, Sunday 9 am to 3:30 pm

We do not take any advance payment to book. You pay at the clinic for the consultation and any tests done. We accept cash, UPI and debit or credit cards.

If you cannot come, please call or WhatsApp us as early as you can so we can offer your slot to someone else and find you a new time. There is no charge for changing or cancelling.

If you arrive late, we will try to see you, but you may need to wait until a free slot, or we may offer a new time.

Occasionally the doctor may be delayed by an urgent case. We will inform you as early as possible and offer a new time.

Because we do not take advance payments, refunds apply only to payments made in error, such as a double UPI payment or an overcharge. Tell us at the clinic or by phone, and we will refund the amount to the same payment method within 7 working days of confirming the error.

If a test cannot be completed for a reason on our side, you will not be charged for it.

Monitoring devices such as a Holter patch, BP monitor or sleep study kit must be returned as instructed.