Patient Rights and Responsibilities | Medcare

1. Information. To know your diagnosis, the reason for tests, the treatment options, their benefits, risks and likely costs, in a language you understand.
2. Records. To receive copies of your reports and medical records, as provided under medical regulations.
3. Consent. To agree or refuse tests and treatment after a clear explanation. Written consent is taken for procedures that need it.
4. Privacy and confidentiality. To be examined with privacy, with a chaperone if you wish, and to have your information kept confidential.
5. Second opinion. To seek another doctor's opinion. We will share your records for this.
6. Transparent charges. To know the charges for consultations and tests before they are done, and to receive an itemised bill.
7. Choice. To choose where to buy medicines and where to have lab tests or hospital care. You are never required to use a particular pharmacy, lab or hospital.
8. Non-discrimination. To receive care without discrimination based on illness, religion, caste, gender, age, language, sexual orientation, disability or place of origin.
9. Safety and quality. To receive care that follows accepted medical standards in a clean, safe clinic.
10. Be heard. To give feedback or make a complaint and receive a fair response.

• Give complete and honest information about your health, medicines and allergies
• Follow the treatment plan you agreed to, or tell us if you cannot
• Come on time, or tell us early if you need to change your appointment
• Treat staff and other patients with respect
• Pay charges for services received
• Do not share other patients' information you may see or hear at the clinic

Speak to the clinic staff or Dr. Das, call +91 60031 21297, or email medcarebongaigaon@gmail.com. We aim to acknowledge complaints within 24 hours and to resolve them within 4 days. If you are not satisfied, you may contact the Assam Council of Medical Registration or the relevant authority.